Customer Service: support@wowtyres.co.uk
working Days/Hours: Mon-Fri/9:00AM-5:00PM
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Terms and Conditions

 

Wowtyres.co.uk is an online service brought to you by VCS TYRES Ltd (77 High Street, Littlehampton, BN17 5AG, United Kingdom). All services provided by online shop for the customer are solely made on the basis of the following terms and conditions. With making an order a customer accepts the terms and conditions of the online shop. Amendments to the agreement are only valid if they are in written form and signed by the shop and the customer. Any verbal agreements require written confirmation.

 

Acceptance of terms of sale

By ordering the chosen goods via the Internet, the customer makes a binding offer to conclude a sales distance contract which enters into force at the moment of receiving goods. When you place an order to purchase a product from wowtyres.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Please note that if you do not appear to have received a reply within 1 working day, it would be advisable to check any 'Junk Mail' or SPAM filters which may be installed on your system, prior to any further contact. Your order represents an offer to us to purchase a product. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of the contract. By placing an order in the provided manner, the customer declares to have read all the information provided to him or her during the purchase process, and to accept the general conditions and payment. In case of non-availability of the ordered items, the customer is immediately informed by an e-mail. We have no control over stocks in our suppliers possession and thus are either no longer available or their changes in type or design. We hereby reserve the right to change the prices of the products in our offer and also to price errors. If they occur our clients will be immediately informed. Price lists and other advertising matter are only an indication of the type of goods offered, and no particulars therein shall be binding upon wowtyres.co.uk. All prices quoted therein are subject to alternation or withdrawal from time to time. The price given in any quotation by wowtyres.co.uk shall only be valid if it is accepted by making an order at the time of giving the quotation otherwise it shall be the price as at the date of acceptance by the company of the order from the customer. We can accept orders only from the customers who are over 18 years old. Payments made by fax or telephone, unfortunately cannot be accepted for technical reasons. Available items will be immediately shipped after receiving the payment receipt. Please consider that any unpaid order will be automatically deleted after 10 days from the date on which it was made without any prior notice. Wowtyres.co.uk reserves the right to accept or refuse orders, it also reserves the right to cancel any uncompleted order. Upon placing an order for the tyres the customer shall be deemed to have determined by his or her own expertise the suitability of the tyres and the fitness of the goods for the particular use and purpose that he intends to put them to or use them for and shall not in any way rely upon the expertise of or of any statements made by the wowtyres.co.uk or any of its agents or employees.

Delivery and dispatch

We are committed to make buying goods as easy and convenient as possible as we deliver your order to your doorstep. Online orders can be shipped to anywhere in the UK, except for Jersey and Guernsey. Delivery is free only within the UK mainland and Northern Ireland. Shipment to Scottish Islands, and UK islands will incur additional transportation cost of £ 4.00 per piece. For deliveries to Isle of Man and Isle of Wight will incur additional transportation cost of £ 4.00 per piece. The tyres can be delivered directly to your home address or to an alternative address but in this case, please specify the delivery address and notify the person authorized to receive the tyres on your behalf.
The normal delivery time for an existing order is up to 5 working days and please note that all delivery times are subject to stock availability. The statutory delivery time is 30 days. The above mentioned time of delivery is non-binding and can be extended in case of labor disputes, strikes and any unforeseen obstacles that are beyond the control of the seller (e.g. delivery delays of suppliers, transportation malfunctions, material or energy shortages, etc.). Wowtyres.co.uk will endeavour to deliver the goods within the time agreed but in no circumstances will it be liable for any loss or damage of any kind whatsoever caused directly by any delay in the delivery of the goods. You will be notified by e-mail if we do not have your tyres in stock. In case of receiving an incorrect number of items, the customer is obliged to contact the customer service. If by reason of force majeure the completion of the delivery of the goods is in our opinion rendered impracticable our company shall be at liberty to terminate the order by sending an e-mail to our customer and refunding the money previously paid by the customer. When the goods are sent out, you will receive notification by an e-mail. Your invoice will be sent to your e-mail address upto 14 working day from the date of your purchase.
Goods will be supplied based on any information provided by the customer. Unfortunately, it is not possible for you to change your delivery address once your order has been submitted online due to technical reasons. If there is no one to receive your parcel at indicated address at the time of delivery, a card will be left, informing you about a delivery attempt. There will be a contact telephone number on it for your local shipping company branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange picking the parcel up from the depot. Our order will not require your signature although someone needs to be at home to accept the delivery.

On receipt of the tyres the customer is deemed to have examined the goods carefully and the signing of the delivery note is conclusive evidence that the customer has examined the tyres and that the goods are free of defects which should be apparent on inspection and the goods are those which the customer had ordered. Orders, depending on a number of tyres and their size, can be sent in a few packages delivered separately. Therefore, before signing the documents of delivery, we ask our customers to check if the number of tyres received is the same as the one printed on the shipping letter. The customer has right to refuse the delivery without giving a reason, if the goods are not needed anymore. As soon as the parcel is back in our warehouse, the money refund will be issued.

In case of receiving a different item than ordered, please contact our Cusomer Service using the following e-mail address: support@wowtyres.co.uk.

All prices are retail prices and include postage, packing and VAT within mainland UK and Northern Ireland. All of them are in Pounds Sterlings (GBP). The purchase price of each product depends on the day of the order price list of wowtyres.co.uk.

Accepted methods of payment

All payment shall be made at the time that the order is placed. Payment may be made by, and is accepted by bank wire transfer, PayPal, major credit and debit cards: VISA, MasterCard.
With orders paid via bank transfer, BACS or FasterPayment, we will dispatch the goods only after the money are being cleared on VCS TYRES Ltd. bank account.
Please consider that any unpaid order will be automatically deleted after 10 days from the date on which it was made.

Return policy

The buyer has right to resign the distance contract without giving any reason. It is optional to fill in the Cancellation Form (download here) and send it to us no later than 14 days after the delivery of the last item. If the 14th days falls on a bank holiday/Sunday, then the cool-off period is prolonged to the next available working day. In order to arrange a collection for the goods please contact our Customer Service via e-mail to support@wowtyres.co.uk. The buyer can also send the goods back on his/her own. In order to do so, please contact our Customer Service via e-mail.
If you would like wowtyres.co.uk Ltd to collect the goods from you, we will have to charge you £ 15.00/tyre.
The goods will be only accepted when non-used/non-fitted to your vehicle and not damaged.
Wowtyres.co.uk will not accept the return under the 14-day return policy or if the products were fitted (wheels to the car or tyres to wheels).
In case of successful cancellation the mutually received benefits are reversed. However, in such event the customer shall be responsible for the costs of returning the goods. If wowtyres.co.uk collects the goods, we reserve the right to charge the customer for any direct costs associated with the return of the goods. Wowtyres.co.uk reserve the right to collect the goods maximum 3 times, furthermore, wowtyres.co.uk will not pick-up the goods after several unsuccessful collection attempts.
We advise our customers to ask the courier about the collection receipt. The document can stand as the proof of the successful collection and includes the parcel number which enables both customer and wowtyres.co.uk to track the goods. If you are experiencing problems, our Customer Service will help you to find the answers you need. We will pick the tires up by shipment company. Protect the goods against damage. Tyres must be clean when prepared for posting and two tyres must be tied together. We reserve the right to assert claims for compensation if there are any damage due to improper handling or insufficient packaging in the process of the return. The transport companies will only accept items in sufficient packaging. After the successful collection of the goods, wowtyres.co.uk has 14 days to provide the customer with the money refund.

Warranty

We are not the manufacturer of the goods supplied by us. The manufacturer’s warranty lasts for 2 years and it begins on the day of arrival of the goods to the customer. The warranty covers the responsibility for product defects. The warranty regards the quality that is compatible with the required quality standards and possible hidden defects, which are a consequence of the manufacturing flaws the responsibility for which is held by the product manufacturer.
The warranty does not cover damages sustained from the external causes, such as: mechanical damages, weather conditions, improper installation, misapplication or an influence of other non-standard conditions.
The customer is obligated to store the complained products in separated place, in conditions that do not cause its damages, malformations or other adverse effects, especially those which prevent from verifying the buyer’s claims by the seller.

Complaint procedure:

The maximum time of the customer's complaint is 60 days from the time the goods are successfully collected.
Every product defect complaint, can be reported in writing via e-mail to support@wowtyres.co.uk.
Every complaint report should include: a.) Customers name, full address with postcode, contact e-mail and phone number b.) The exact description of the claimed product, c.) Copy of the purchase documents.
According with the terms, the seller begins the complaint procedure after receiving the fully completed and personally signed complaint form. The form should be sent to the e-mail address: support@wowtyres.co.uk.
After receiving the form, the seller organises the collection of the faulty product and passes it to the experts for an opinion.
When the product is being sent, the transport company should leave an acknowledgment to the buyer and the product value. That document is a proof of surrendering the product to the courier. If the buyer does not receive such document, it needs to be reported to the courier.
In case the complaint is positively resolved, the seller will return the product value to the buyer. If a complaint is approved only in a certain percentage, the percentage is being deducted from a purchase amount and returned to a customer. Other claims of the buyer, which do not result from the complaint, will be excluded.
If the complaint is discarded, the customer is obligated to cover the costs of returning the faulty product to them and possible reprocessing within 7 working days from the date of receiving the letter with the complaint result. If the customer does not mark otherwise in their complaint form, after 7 days from the day of issuing the decision the faulty product will be reprocessed and the buyer will cover the costs.
Lack of any payment will result in court proceedings towards the buyer.
If both parties do not agree on a common position, each party has the right to commission an expert appraisal of the faulty product by the independent institution.
The customer will be informed about the result of his complaint by Customer Service, up to 60 days, via e-mail.
Wowtyres.co.uk cannot be expected to compensate any delays concerning the reparation or exchange of product.
Rules for submitting quality and quantity complaint of delivery:
Please always check the integrity of the packaging, weight and number of packages, as well as whether the package corresponds with the order.
Errors in quantity of the delivered product or damages of the packages must be ascertain when receiving the delivery, with the presence of transportation company representative and notified to the seller as soon as possible.
In case the product is damaged or faulty, please do not accept the product or fill in the damage form in the presence of the courier, keep the copy of the document and inform the Customer Service about the situation to solve the problem as quickly as possible.
The quantity complaint submitted to wowtyres.co.uk should include: a.) Written customer statement with regard to not receiving the product, with date and package number, b.) A form completed in the presence of the courier that delivered the product, which ascertains the damaged if the package is delivered damaged
If the product was accepted without any noticeable damages to the packaging, and the lack in quantity was determined after unpacking the delivery, the Customer Service should be contacted forthwith.
In case of any difficulties with the delivery control or if the courier refuses to complete the damage form, please write down the couriers personal data - name, surname and telephone number – and please pass those information to the Customer Service immediately in order to undertake appropriate actions.
If no written complaint is delivered in due date, it is regarded that the customer accepted the product as a whole.

Privacy policy

Our careful handling of your personal details is of a great importance to us. Therefore, we appreciate your trust that wowtyres.co.uk handles your personal information conscientiously.
The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your  order's data are not available via internet. We keep these data in confidence according to our privacy policy.
Information, which we collect from you is used for the processing of orders, the delivery of goods and the provision of services as well as for payment settlements. We also use your details in order to communicate with you regarding orders, products, services and to enable third parties to carry out technical, logistical or other services on our instructions. All your data will be kept strictly confidential.
You have the right to revoke any given consents at any times. You have the right to information about your stored personal data and the right to correction, blocking and deletion of the data.
In order to guarantee the safety of your information during transfer we use Secure Socket Layer Software (SSL). This software encodes the information, which you transfer. We maintain strict physical, electronic and procedural safety measures in connection with the collection, storage and disclosure of our customers' personal information. We assume that there is no liability for data security during their transmission over the Internet (for instance due to technical problems of the provider) or for any criminal third party access to files of our website. However, it is important for you to protect yourself against the unauthorized access to your password and your computer. If you share your computer with others you should take great care to log out after each session. We assume no responsibility for the access into confidential customer login.

Use of Cookies:

Permanent cookies are used at wowtyres.co.uk, which are stored beyond the end of the current browser session. Data is collected using a web analysis tool (Google Analytics) using cookies that are able to generate pseudonyms for user profiles.

Copyright

No right, or licence is granted by these Terms and Conditions to the buyer under any patent, copyright, registered design or any other industrial property right except the right to use the goods. All logos, images and graphics are property of their respective companies and are subject to copyright of the licensor. All the content on this website is subject to the law regarding copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties or otherwise used. All rights reserved.

Final provisions

Wowtyres.co.uk reserve the right to revise these Terms and Conditions at any time. If any provision of these Terms and Conditions is held to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions or part of such clauses. You can save the current Terms and Conditions now or print them for your records. Failure by wowtyres.co.uk to enforce any of the Terms and Conditions shall not be construed as a waiver of any of the company’s right hereunder. Wowtyres.co.uk shall not incur any liability nor shall any right accrue to the purchaser by reason of any misrepresentation arising from: printing and clerical errors or oral statements not confirmed by wowtyres.co.uk in writing.


Last modification: 01.01.2017.